Most CEOs have developed strategies that push their companies to achieve the following goals:

• Develop faster time to market of products and services
• Increase sales, revenue, and income
• Improve customer service and customer satisfaction
• Improve operational efficiency and reduce costs of operations
• Improve employee productivity and satisfaction

But few CEOs will attest that their companies have made much progress. Why? Because theirs is a 21st century vision being held back by 20th-century organizational processes and IT systems. The missing ingredient: information. It’s information that helps increase speed and productivity, creates a stronger foundation for decision making, cuts out time spent on unproductive tasks and overtime, and produces more efficiency, tighter cost control, and a more effective climate of innovation.

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